Shipping informations

The shipping costs are calculated in a personal way in according to:
  • Shipping address
  • Parcel volume and weight
  • Delivery to the plan
  • Appointment with the courier
  • Porter service
Shippings, unless otherwise agreed in writing, will be made by transporters chosen by Bensotech Online Shop or its delegate.
When the goods are shipped with our courier they are insured.
Delivery costs / insurance will be charged on the invoice, except in case of special offers or promotions that provide otherwise agreed in writing.
Bensotech - online shop does not assume any responsibility for any damage caused by transportation.

Upon delivery to the carrier the goods are owned by the client, who, by this time, assume all risks resulting. Upon receipt of material goods, unless expressly stated to our customer service delivery refers to the street level.

Upon delivery of the goods by the courier, the customer is required to check:
that the number of packages delivered corresponds to that indicated in the transport document in advance by e-mail;
that the packaging is not damaged, or wet or otherwise altered, including the sealing materials (adhesive tape or metal).
Any damage to the packaging and / or product or the mismatch in the number of packages shall be immediately notified, "WITHDRAWAL SUBJECT TO INSPECTION" written on the proof of delivery courier.

Once signed the slip, the customer can not make any objection on the external characteristic of the delivered.
In case of non-conformity of the goods delivered, with what is specified in the order confirmation, the customer is required to submit within 5 days, circumstantial reserves the carrier on the same bill and through written complaint to Bensotech - online shop.
Within 5 days after delivery of goods, under penalty of forfeiture, the customer is also required to report to Bensotech - online shop, by written document, any differences with the goods received with respect to contractual agreements.
The delivery time, is indicative of approximately 3-6 working days from the order and payment date, the same could be modified for reasons of force majeure.